Support ⋟ Limitations of our Service

While we can do many amazing things, there are a few limitations on our service you need to know about.

We are unable to guarantee that our numbers will work with phone verification services, such as the kind businesses such as PayPal, eBay, Craigslist, WhatsApp, Google, and many others, that allow you to create accounts with other services. We cannot guarantee that our numbers will work or have never been used for the same purpose prior to your purchase, and as such, if we know about the verification service and it has been abused in the past, we will block incoming calls from such services.

We will not issue a refund if you purchase a number with an intent to use such automated account authorization and verification services and it does not succeed, regardless of your legitimacy for using it.

We do NOT block verification services, such as Yellow Pages, Google Local or directory services, so that you can have your number or numbers listed in a directory.

You may be able to use Call Verification if the 3rd party SMS Verification either is rejected or an SMS is never sent. Once the 3rd party says they have sent the SMS Verification, in some cases if you wait 60-120 seconds, a "Call Me" option may appear. This is general advice and may or may not apply to your situation.

If you are already receiving SMS messages from a business or financial institution on your phone number PRIOR to Porting In that phone number to Tossable Digits, you will continue to receive those SMS messages AFTER Porting In is completed. The only exception is Wells Fargo Bank, who de-enrolls customers when they change carriers.

Some businesses and financial institutions offer Two-Factor Authentication (2FA), also called Multi-Factor Authentication (MFA), and account verification via SMS. These third parties may require the phone number that is enrolled to be actively with a US or Canada wireless carrier. Tossable Digits is NOT a wireless carrier. If the third party does not accept a phone number with Tossable Digits, you must address it with the third party, as there is no technical reason that is preventing the third party from sending an SMS. We do not provide refunds or guarantees around third party acceptance of our virtual phone numbers.

By default there is a limit of 2 simultaneous calls per Virtual Number. However we monitor these numbers and if that limit is ever reached we will increase the limit automatically within 24 hours. Before the limit is increased, callers may receive a busy signal. If you expect to receive more than 2 simultaneous calls on a single Virtual Number on a regular basis, please contact our Support Staff to increase that limit.

There is a limit of 2 simultaneous calls per Virtual Number. If you need more, please contact our Support Staff.

US and Canada Local Number SMS may only used be for Person-to-Person (P2P) traffic. Receiving SMS messages FROM Businesses for personal purposes is considered P2P.

Business-related SMS (A2P) must use a US or Canada Toll Free Number to send and receive SMS. Repeated Outgoing SMS messages will be blocked unless on an A2P-approved Number and Campaign. Tossable Digits follows the CTIA Best Practices to enforce P2P SMS Traffic.

US Local, US Toll Free and non-premium Canada Numbers: Most of our US Local and Canadian Local Virtual Numbers support non-premium SMS Short Code messages. However we do not support Premium (pay per message) SMS messaging using Short Codes (5 to 6 digit special numbers) on any of our Virtual Numbers. There is a small fee per message when exchanging messages with non-premium Short Codes.

US Local, Canada Local, and US Toll Free Virtual Numbers: Due to carrier limitations of our Virtual SMS Text Messaging service, our Virtual Numbers do not support the following: